THE EDEN DENTAL CLINIC OPENING POLICY
Our policy has been created based on multiple updated sources from within the dental and medical professions and the government.
It outlines modifications to our normal procedures that we will to employ during the COVID-19 Crisis. As always we are continuing to analyse all evidence, guidance and recommendations and these procedures are subject to change. As you may be aware, the legislation in Scotland differs quite considerably to that in other parts of the UK and we are not yet permitted to do many procedures that are being carried out in other areas.
We would like to thank all of our patients for their patience and forbearance during the period of temporary practice closure and for their understanding and cooperation whilst we implement new measures at the practice.
We will of course be providing dental care to our patients in the safest possible environment. We greatly appreciate your assistance with any new or modified procedures at the practice.
GENERAL INFORMATION FOR PATIENTS
Due to current legislation and recommendations, the practice will re-open in a reduced capacity on Monday 22nd June for patients who require essential and emergency dental treatment.
This will be extended to other patient groups as the lockdown restrictions are eased further. At this time we are unable to give a definitive timescale for this.
The treatment we are able to provide at this time is substantially reduced to our normal practices. We are only permitted to see patients with dental emergencies. We are still unable to provide routine treatment (including check-ups) and cannot use anything that may cause a Aerosol (spray).
At this time we may still also be continuing to provide advice and possibly antibiotics over the phone. This is to minimise patient contact for those individuals who we feel face-to-face contact at this time is inappropriate.
Initially, we will be contacting all the patients that have had problems during lockdown, and discussing further options for them at this time.
We will also be confirming appointments ahead of their scheduled time and we will be emailing patients medical history forms and details of what to expect from us when you arrive.
We will request that all patients who are attending Eden Dental Clinic update their standard medical and dental history forms beforehand and return to us via email. We will also send a consent form specific to treatment during the COVID-19 crisis which must be signed before you can be seen.
It should be remembered that a dental practice is already a very clean environment compared to public areas and there is currently no evidence of COVID-19 transmission occurring in increased rates in dentists or their staff. However, we take this issue extremely seriously and alongside our normal sterilisation and cleaning procedures we have placed further measures to help us all combat this virus.
Please be assured that all of our clinical staff will also be complying with our updated procedures to reduce the risk of cross infection in all directions.
BEFORE ATTENDING AT THE PRACTICE
We will contact and arrange an appointment for you via the phone.
We will carry out a pre-attendance assessment via email.
We will ask you to complete a Medical History/Assessment forms before your appointment and return them to us via email, if necessary, a follow-up telephone conversation to assess relative COVID-19 infection risk or to discuss any queries. We are also required to get patients to sign a consent form. Alternatively you may wish to print out the forms at home and bring them to the surgery with you. We ask you to do this to reduce the time you will spend in the practice.
If you are unable to complete the forms at home, do not worry, we will complete them whilst you are in the surgery, however we would be grateful if you could bring in your own pen to do this.
If we feel that you are at risk of having possibly been infected, even if you are asymptomatic, we will respectfully request for you to delay booking any appointments with us for at least one month. If we feel that your appointment is urgent and cannot be delayed, we will endeavour to help in other ways such as providing home treatments or by referring you to a specialist centre.
We recommend that patients in the high-risk groups* for developing complications from COVID-19 delay non-essential dental treatment for as long as possible until the trend of the pandemic becomes clear. If you are in a high risk group and do require treatment we will schedule your appointment at the beginning of the day.
*Currently the high risk group is defined as:- Individuals who have COVID-19 symptoms or who have swab-tested positive for COVID-19 or who have close contact with a COVID-19 case (i.e. in their household) and therefore should be self-isolating or those patients who have received a letter from the government which indicates they are in a high risk category
When travelling to the practice, we would recommend that you limit close contact with other members of the public as far as possible. We will meet all patients outside the building and bring them straight into the surgery. One adult is able to attend with a child; please do not bring additional family members with you unless they are happy to wait in the car or outside the building.
please click on the following links to see the forms which we require you to complete.
ARRIVING AT THE PRACTICE
We ask you to arrive at the correct time for your appointment.
When you arrive at the practice, you may feel that the practice is closed or deserted. This is because we have reduced the number of staff working at any given time and also reduced the number of patients that we are seeing at one time.
At this present time we will be using the disabled access to the practice only.
At the time of your appointment, please wait outside (in your car) and we will phone your mobile at the time of the appointment and come and get you.
We will then meet you at the disabled entrance to the practice where you will be escorted by a member of staff to a handwashing area.
We intend to eliminate waiting inside the practice and at reception. Accordingly, appointments will be staggered so that patients do not arrive or leave at the same time as other patients as far as we are able to manage. Due to this, we may ask any patients to wait in their car or outside. We will be providing a buffer period between patients to allow additional time for further decontamination procedures,
When using the toilet, please do your best to ensure that you leave the facilities as you would expect to find them and wash your hand thoroughly. The restrooms will be regularly disinfected between patients .
If you are well, we will direct you straight to the surgery.
CHANGES TO THE RECEPTION AREA
Although we aim to eliminate the use of the waiting area at this time as much as possible. The Eden team have spent time critically looking at every aspect of the practice with a view to removing all non-essential items that can potentially be the cause of infection.
All clinical and common areas including door handles and surfaces will be regularly disinfected in addition to our normal surface cleaning protocols between patients.
All future appointments will be made and confirmed by email or telephone to limit your time spent at reception.
All dental staff will be using personal protective equipment in line with current recommendations and evidence – although this may look “intense” remember we are still the same people underneath.
We apologise in advance for the necessary reduction in social interaction that this will necessitate. Whilst our masks and visors may make us appear impersonal and distant, please be assured we are still the same friendly team underneath it all!
This policy will be constantly reviewed and updated as necessitated by circumstances over time.
If you have any questions regarding this policy or about your dental care at Eden Dental Clinic please do not hesitate to contact us on firstname.lastname@example.org